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Casino Universe Review 2024
Casino Universe is a MGA licensed gambling site that boasts an astronomical welcome bonus, weekly cashback, and 24/7 support in 3 different languages. Here you can play a varied selection of slots and casino games from some of the industry’s top providers.
Table of Contents
Casino Universe in a Nutshell
- Simple email registration
- Low 10€ minimum deposit
- Big 125% welcome bonus
- Up to 20% weekly cashback
- 24/7 email support
- No Sportsbook
- Theme is hit or miss
- No phone support
- 50€ withdrawal limit
Casino Universe Bonus and Free Spins
New players at Casino Universe receive a generous welcome bonus after signing up to the site and making their first deposit. Using the bonus code ‘UNIVERSE’ you’re rewarded with:
- 125% up to 250€ on your first deposit
- 50 free spins on Starburst (wager free)
The bonus terms are simple: while the bonus is active the max bet is 5€ and the minimum deposit required to qualify is 10€. Furthermore, the bonus money needs to be wagered 55 times while the free spins are free of any wagering requirement.
Weekly Cashback & VIP Rewards
After the initial bonus, you’ll be continuously rewarded for the time and money you spend at Casino Universe courtesy of the operators weekly cashback and loyalty program. Players get up to 20% cashback on slots automatically every week and the amount is credited every Monday at 00:00 UTC.
It starts at 10% for new players while players at level 6 or higher in the VIP program receive the full 20%. Cashback comes without wagering requirement and the minimum amount is 5€. The VIP program also offers several other benefits including:
- Deposit bonuses
- Free spins
- Quicker withdrawals
- Birthday offer
- VIP manager services
Payment Information and Withdrawals at Casino Universe
Making a deposit to Casino Universe is simple and can be done using one of three methods. You can view and change your account balance at the top right of the site when logged in. For deposits, the casino accepts:
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The minimum and maximum deposits at Casino Universe are 25€/4 000€ for Visa and Mastercard, and 10€/2500€ for the UK payment method Mifinity. When it’s time to withdraw your winnings, just head back to the cashier section and request a withdrawal.
We recommend using Mifinity as withdrawals are typically processed instantly using this payment method. For Visa and Mastercard the processing time is between 1-3 days. The min/max limits for withdrawal is 50€/4 000€ for major credit- and debit cards and 20€/2 500€ for Mifinity.
Casino Universe FAQ
Does Casino Universe offer a no deposit bonus?
To claim the welcome offer, you’ll need to deposit at least 10€. However, should Casino Universe ever offer a no deposit bonus in the future, you’ll hear it from us first.
How do I sign up to Casino Universe?
Simply go to the site and locate the registration button. From there, you’ll just need to provide an email address and choose a password, currency and country to get started.
Is there a loyalty program available at Casino Universe?
Yes, the loyalty program is available from your first day at the site. You get 1 point for every 50€ you spend and there are a total of 6 levels you can achieve. The higher the level, the better the rewards starting with 200 free spins at level 1.
Where is Casino Universe licensed?
The operator of Casino Universe is licensed by the Malta Gaming Authority under license number C 81457.
Casino Universe KYC and Security
To make it easy for new players, you only need to provide an email address and choose a password to begin your journey at the site. 3 days after signing up to the site we were asked to confirm our email address which was easy and took only a few seconds.
For security reasons, you’ll also need to provide additional information to get the full benefit of the site including bonuses and the ability to make withdrawals:
- Date of birth
- Full name
- Address of residence
- Telephone number
Games at Casino Universe
At Casino Universe you can play a range of popular casino games including slots, jackpot games, poker and virtual table games. The site offers titles from 10+ game developers including BGaming, Betsoft, Spinomenal and iSoftBet to name a few.
Casino Universe Slots and RTP
If you like the thrill of playing online slots, Casino Universe offers a huge selection of 2 000+ titles from some of the best game providers. Fortunately, there’s a search function with IntelliSense and you can also select a game provider of your choice to further narrow down the list of titles.
Take your pick between a variety of retro games, slots with Megaways and other titles featuring popular bonuses like free spins and sticky wilds. Many of the slots at Casino Universe offer an average or above average RTP and are available to play for fun if you want to try them out for free. For instance, check out Fruit Million by BGaming (90.45% RTP) or Total Eclipse (90.82% RTP) by Apparat.
Virtual Table Games
In addition to slot machines, Casino Universe holds a number of rule variations of classic table games like Roulette and Blackjack. From providers BGaming and Betsoft Gaming you can play titles like Zoom Roulette, European Roulette, Multihand Blackjack and Baccarat. This section of the casino isn’t as large as the slot library, but most of the popular table games have been included.
Jackpot Games
In addition to popular slots with low, medium and high volatility, Casino Universe boast a selection of games with fixed jackpots. These are games that offer the chance to win life-changing amounts in a single spin, such as Mr. Vegas, Treasure Room and Legend of the Nile.
Book of Universe Games
Fans of popular Book of- games will be delighted to find a whole section dedicated to games featuring the popular slot mechanic that sees players chase bonus rounds with expanding symbols. Discover titles like Book of Diamonds and Book of Pyramids in Casino Universe’s “Book of Universe” section that cover games with popular themes including Egypt, vampires, leprechauns and more. None of them beat the OG Book of Dead by the Swedish game provider Play’n GO though.
Game Providers
The game software at Casino Universe is provided by a select few game providers. In total you’ll find 10+ big names including:
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Video Poker
Casino Universe only holds a few basic video poker titles like Caribbean Poker, Oasis Poker and Triple Edge Poker by BetSoft. If you like poker, there are better sites suited like 20Bet which offers a range of popular rule variations.
Casino Universe Mobile App
Like most online casinos in 2024, Casino Universe is fully optimized for iOS and Android. You can play using a mobile browser like Safari or Chrome and you don’t need to download any extra software. We tested the site on an iPhone 14 Pro and found the performance to be overall good. The games load fast and look just as good on the smaller screen of an iPhone as they do on desktop.
Customer Support at Casino Universe
If you ever encounter a problem or have any questions while playing, you’re welcome to contact customer support at Casino Universe. Unfortunately, there’s no phone number available but email support is open 24/7 and during Monday – Friday you have the option of contacting the staff via live chat.
- Email: support-en@casinouniverse.com
- Live chat: on website
We found the staff to be very professional and service minded. Replies were prompt and in-depth and there’s also a FAQ section in case you prefer to look things up for yourself.
Casino Universe Online Reputation
As we always do before finalizing a review score, we did a thorough background check of Casino Universe to see what other players and affiliates think of the site. At the time of writing, the casino had a Trustpilot score of 2.3. However, the low review count make the score somewhat unreliable.
The site does have an overall positive reputation with people praising Casino Universe for its mobile-friendly design and bonuses. Among the negative aspects that are brough up, a high withdrawal limit is mentioned.
There are no player complaints registered on Askgamblers yet and the single 1-star review we found on Trustpilot is made by a player who has misunderstood the bonus terms of the site. Overall, players seem to agree that the user experience at Casino Universe is good.
Casino Universe Summary and Rating
We give Casino Universe a score of 4.6/5 as it’s a solid option if you’re looking to play online slots, jackpots and other casino games with a great welcome bonus to top off your new account. The email registration process is simple enough and regular players are pampered with weekly cashback and other rewards included in the sites VIP program.
Casino Universe offers a live chat during week days and staff is available to answer any questions 24/7 by email. There’s no Sportsbook as the site is fully focused on casino games, so if you’re looking to bet on sports and other live events, you’re better off going to a hybrid site like Nords Casino. Not a fan of sports? Then what are you waiting for? Sign up to Casino Universe and try your luck today!
